Policies

Thank you for considering visiting our alpaca farm! To ensure a pleasant experience for all visitors and to maintain the well-being of our alpacas, we have established the following booking policy:

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1. Reservation Requirements:

   • All visits to the alpaca farm must be booked in advance through our online booking system or by contacting us directly. Access to the farm is very limited so we need to manage our daily numbers.

2. Group Size Limit:

   • To provide an intimate and personalized experience, we limit the group size for each booking. The maximum group size allowed is 12.

3. Minimum Age Requirement:

   • For the safety of our visitors and animals, children must be accompanied by an adult (18+) at all times during the visit.

   • Children 0-3 years must be in a carrier or be able to walk alone.

   • Children 0-3 years must sit on parents lap during The Alpaca Tea Party.

   • Children 3-10 years must share an alpaca with an adult during the MaccPacas Experience.

4. Cancellation Policy:

   • We understand that plans may change. Cancellations made 7 or more days in advance of the scheduled visit will receive a full refund.

   • Cancellations made within 7 days of the scheduled visit are subject to a cancellation fee of 50% of ticket price or may be rescheduled based on availability.

5. Late Arrival Policy:

   • Please arrive on time for your scheduled visit. Late arrivals may result in a shortened visit duration to accommodate other bookings.

6. Health and Safety Guidelines:

   • Visitors are required to follow all health and safety guidelines provided by our staff during the visit. Visitors will be given a brief safety briefing before meeting the Alpacas and will be asked to submit a release. Anyone who does not submit this release will not be permitted 1on1 time with the Alpacas.

   • Please refrain from feeding the alpacas any outside food or treats unless provided by the farm staff.

7. Weather Conditions:

   • Our alpaca farm operates rain or shine. In the event of extreme weather conditions or unforeseen circumstances, we may need to reschedule your visit for the safety of our visitors and animals.

8. Special Requests:

   • If you have any special requests or accommodations needed for your visit, please inform us at the time of booking, and we will do our best to accommodate your needs.

By booking a visit to our alpaca farm, you agree to abide by the above booking policy. We look forward to welcoming you to our farm and sharing the joy of alpaca encounters with you!